Important Message about The Fashion Police and Heart Internet web hosting

(NOTE: If you’re a Hot Igloo website customer and have found that your site is redirecting to here, please accept our apologies. You’ll find an explanation of what has happened below:  please rest assured that we have backups of your sites, and they should be back online very soon. Thanks for your patience.)

Hi everyone,

First of all, huge apologies for the fact that the site has been down all day today.

Secondly, you’ll probably notice that now that it’s back, it’s displaying posts from September – or not displayig them, as the case may be, because many of the images and comments are currently missing. This is because at about 2pm today our web hosts, Heart Internet, contacted us to say that while they were working on our server they had managed to irretrievably lose the entire site  – and all the rest of our websites – and that there was absolutely nothing they could do to recover it. Essentially, they told us thefashionpolice.net (and, indeed, all of our other sites) was gone for good.

Yes.

As you can see, that turned out not to be true and they have managed to restore most of the site. We have, however, lost just over a month’s worth of posts, and you will notice that the images are currently missing from many of the posts we do have. We have our own backup of those posts, but it will take us several days to get them back online, and unfortunately there won’t be any posts here on Monday because it’s going to take us at least until then to deal with the considerable fallout from this fiasco.

We’re really sorry for the interruption in transmission, and hope you’ll bear with us for a couple of days until we can get back on our feet.

The Fashion Police




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Read 14 comments below on “Important Message about The Fashion Police and Heart Internet web hosting

  1. My god, I would have been foaming at the mouth in your place if someone had told me that my sites had been lost forever. I’m so glad they’re back, even if there are going to be some problems while pieces are restored. Have a hug. :(

  2. *pats Amber’s shoulder* Glad you got them back, anyway! And I hate to say this, but my computer isn’t displaying any of the images on the posts… I have a Mac laptop, PowerBook G4.

    • I am currently recovering all of these posts you see. Although the posts going back to the end of September will have text, it will be a while until we manage to re-source the images. Our current priority to to get the posts back and on all of our sites for the month of October.

  3. Glad to hear you got your work back. Can’t believe they told you they might have lost everything. Talk about give a woman a heart attack.

    Heart Internet .. hmm, not so much.

  4. What a nightmare! Good luck with getting it up and running again! Will keep checking back to see if there’s been any improvement :)

  5. Guess it is time to say “thanks” for all you do. I love this site and would miss it very much if it disappeared. Good luck with the restore.

  6. How the h#ll does a professional hosting company screw up that badly? Sheesh. Good thing you had your own backups. I’m sorry you’re having to go through all this. They owe you several months of free service, both for their screw up and for compensation of your time doing the recovery they couldn’t seem to manage to do.

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